Assistant Registrar & International Student Advisor at Gordon Conwell’s South Hamilton, MA campus.
Under the supervision of the Registrar, the Assistant Registrar assists in leading the daily management of the registration office, assisting students with registration concerns, providing counsel regarding curriculum requirements, and serving as the International Student Advisor.
• Student Petitions and Academic Advising: Receives and acts on student petitions within seminary policies and communicates decisions to students; provides counsel to students regarding curriculum requirements and course scheduling; reviews individual student class performances, with particular concern for potential probation situations or underachievement of required grade point average minimum; refers special problems to the Registrar or appropriate committee for counsel and direction. (40%)
• Graduation verification: Certifies the credentials for Hamilton graduation; reviews graduation applications and communicates important information to pending graduates; arranges for diplomas and graduation regalia for all campuses; and participates in the graduation exercises as assigned. (15%)
• International Student Advisor: Serves as a Designated School Official (DSO), maintaining the Student and Exchange Visitor Information System (SEVIS) and all related certification requirements. Organizes SEVIS data processing under the guidelines provided by the Department of Homeland Security (DHS) in coordination with other DSOs. Advises students with immigration petitions and applications to include processing for new F-1 visas, work permits, reinstatement, and reduced course load authorizations, change of status, medical leave and economic hardship employment authorization. Supports international students experiencing cross-cultural, family, personal or economic crisis, which may impact academic performance in partnership with Student Life. Helps students to access appropriate community services/resources in partnership with Student Life. Assists international students with processing applications for work permits, reinstatements, extensions of stay and other immigration related matters. (30%)
• Data Entry and Transcript Production: As needed, assists the Registration Assistant with various registration related data entry such as paper registration forms, pass/fail petitions, immunization and TB records, biographical data, address changes, grades, and processing official transcripts, etc… (5%)
• Orientation and Other Communication: Coordinates new international student orientation and assists with academic advising and registration fair components of NSO. Communicates with prospective students regarding academic and international student questions when referred by other teams (Admissions, Student Life, Financial Aid); communicates with other constituencies as needed. (5%)
• Other duties as assigned by the Registrar to ensure the smooth operation of the Registration Office. (5%)
• Technical Knowledge: Competent in using Outlook, Word, Excel. Ability and willingness to learn to perform at an intermediate level in the CAMS database system. Experience with website content maintenance is helpful but not required.
• Customer Service: Strong customer service skills with ability to display empathy with all constituents. Commitment to a high level of confidentiality and attention to detail is required.
• Communication and Interpersonal Effectiveness: Must have excellent listening, writing, and verbal communication skills. Must demonstrate capable and consistent decision-making skills and problem-solving ability. Must collaborate and serve in a team environment that requires collegiality and collaboration with other seminary offices.
• Organization and Adaptability: Able to manage time well in order to accurately perform detailed work while also serving students in their varied academic concerns.
• Familiarity with Academic standards: familiarity with the policies and degree programs of the seminary is strongly preferred.
Education and Experience
• Master’s degree or commensurate experience.
• 3+ years’ experience working in an academic or similar administrative setting.
• 3+ years’ experience in a customer service and problem-solving environment is strongly preferred.
• Knowledge of current immigration rules and regulations or strong willingness to learn.
• Knowledge of community resources for appropriate referrals.
• Experience working in a multi-ethnic environment with cultural sensitivity.
Please apply through Gordon-Conwell’s Career Center available here: https://www.gordonconwell.edu/employment/
Please include these documents in either Microsoft Word or PDF formats:
• A cover letter addressed to Natalie Crowson, Institutional Registrar, explaining your interest in the position.
• A formal CV that includes the names of at least three references.
No hard copy mail inquiries please. Candidates will be invited to interview at the request of the search committee.