Under the supervision of the Assistant Registrar, the Registration Services Desk Assistant serves as the initial contact between the Registration Office and its constituencies (students, staff, faculty, alumni, and the general public). The Registration Assistant seeks to ensure the smooth operation of the Registration Office through efficiently completing detail-oriented administrative tasks including data entry, phone and email communication, and other duties as assigned. The Registration Services Assistant is a customer-service-driven person who sees every contact with students, staff, and faculty as an opportunity to add value to the services provided by the Seminary.
- Front desk management: monitors cameras, access to the building, and sign in sheets. Maintains the main desk area in addition to the copy/supply/mail room. Posts schedules, classroom assignments and other announcements within the building. Reports to the Campus Operations Manager for this portion of this function. (30%)
- Communication: Handles incoming phone calls and voicemail for the building, forwards as needed. Manages the main registration email as well as and walk-in requests for the Boston campus. Personally provides timely responses to all requests or forwards to the appropriate team member. Provides standard degree audits and check sheets to students or academic advisors as needed. (30%)
- Office Management: Manage the day-to-day functioning of the Registration Office through keeping office space and equipment organized, training and overseeing student workers (with Assistant Registrar), keeping digital and physical assets organized, creating documentation, and maintain the integrity and safe handling of all student files. (15%)
- Data Entry: Process various registration related data entry including paper registration forms, pass/fail petitions, immunization records, biographical data, address changes, grades, etc… (20%)
- Website Content: Periodically update the Registration Office content in Canvas. Post updated forms and course syllabi each term. (5%)
- Perform other duties as necessary.
- Technical Knowledge: Competent in using Outlook, Word, Excel. Ability and willingness to learn to perform at an intermediate level in the CAMS database system. Experience with website content maintenance is helpful but not required.
- Customer Service: Strong customer service skills with ability to display empathy with all constituents. Commitment to a high level of confidentiality and attention to detail is required. Willingness to learn registration policies, procedures, and standard degree program requirements in order to assist students.
- Communication and Interpersonal Effectiveness: Must have excellent listening, writing, and verbal communication skills. Must demonstrate an ability to collaborate and serve in a team environment that requires collegiality and collaboration with other seminary offices.
- Organization and Adaptability: Able to manage time well in order to accurately perform detailed work while also serving students in their varied academic concerns.
Education and Experience
- Bachelor’s degree or commensurate experience.
- 2+ years’ experience working in an office or other administrative setting committed to confidentiality is strongly preferred.
- 2+ years’ experience in customer service is strongly preferred.
- Knowledge of Gordon-Conwell and its various academic programs is helpful.