Student Success Coordinator - Gordon Conwell Theological Seminary



Gordon-Conwell is a multidenominational, protestant graduate school, unique with its broad array of over 2,100 students and 200 faculty and staff from 98 denominations and 64 countries. We offer a residential model of education at South Hamilton, MA (our main campus); an urban context offering classes in five languages in Boston, MA; adult educational models in both our Charlotte, NC campus and our offerings in Jacksonville, FL; in addition to online and cohort models involving students from around the world.

Our mission is to prepare men and women for ministry at home and abroad. Rooted in the gospel and God’s Word, the seminary seeks to develop Christian leaders who are thoughtful, globally aware, spiritually mature, and ready for a broad array of ministries. While being historically orthodox and evangelical, we seek to address the issues of our times with both relevance to the culture and faithfulness to Christ and God’s truthful Word.


Position Summary

In coordination with the Director of Digital Student Success and the Dean for the Campus of Urban Ministry Education (CUME), this position supports the mission of the Seminary and CUME Student Services by providing oversight and care of students across strategic urban centers. The individual works to provide timely, effective, and student-focused services, advocacy and care for adult learner, urban ministry education students.


Key Responsibilities 

•    Student Success Personnel Management: Directly oversees the student success representative student worker(s). This supervisory role requires the individual to work closely in collaboration with admissions, the Director of Student Success and the GCTS Student Services team to provide strategy and guidance for student success representatives in the urban ministry education programs. (20%)

•    Student Experiences & Formation: Provides leadership for the student experience in the CUME programs, in coordination with the Dean of CUME and the Director of Student Success. Manages related budgets, team, and student communications, as well as any CUME team training, formation or cultural development needed to ensure quality CUME student experiences. Offers solutions to problems where needed, advocate for students with administration and provides advising for CUME students when the student success representative needs additional assistance in the problem, or a situation requires a higher level of advising. (40%)

•    Retention Efforts: In collaboration with CUME student success representative(s), proactively reaches out to students who are at risk of being withdrawn for inactivity with the recognition that digital students in professional degrees are at risk of the lowest retention rate. Work to ensure overall retention rate runs less than 10%. (10%)

•   CUME Events & Hospitality: This individual will coordinate a hospitable, student-focused environment for both on campus (i.e., on-site class meetings/student-focused events), and off-campus events and course meetings, working in close collaboration with the Director of Student Success, the Administrative Assistant to the Dean of CUME, and as needed, GCTS’ Building Services, Digital Education, IT and Library teams. (15%)

•    Student Services Desk/Accessibility: Ensuring smooth, day-to-day student access to the facility and related digital student services, this individual will coordinate with other functional teams (i.e., with the Campus Operations Manager, Registration/Student Services Team, and the Library) to create and ensure a semester-by-semester, student-focused, campus coverage calendar. (15%)

•    Perform other duties as necessary.


Key Competencies

•    Industry Comprehension: Ability to integrate industry standard digital resources (i.e.  student management software, communication apps, digital learning platforms)

•    Physical: Able to lift up to 40 pounds.

•    Travel: This role may require some travel to other GCTS campuses or related teaching/event locations through-out the United States to complete key responsibilities.

•    Student Focus: Must be able to anticipate student needs to identify and remove barriers that hinder providing excellent student success services. Engage appropriate internal stakeholders as needed to resolve any issues outside the individual’s scope of responsibility. Be equipped with an understanding of the roles and functions of all other departments should any non-technology support requests arise.

•    Communication and Interpersonal Effectiveness: Must be able to communicate in a manner that allows information to flow freely and smoothly in order to perform job responsibilities in a timely fashion. Effective two-way communication with end-users at all levels of the organization. Ability to work collaboratively and serve in a multi-campus, decentralized team environment is required.


Education and Experience

•    Master’s Degree in a field related to theological education, or equivalent training and experience preferred.

•    Preferred previous experience in student services, customer service or other related fields.

•    Preferred previous general administrative experience in a multi-office environment.

•    Basic competencies in Microsoft Office and web-meeting technology required preferred.

Application Process

Please apply through Gordon-Conwell’s Career Center available here:

Please include these documents in either Microsoft Word or PDF formats:

•    A cover letter addressed to Anna Gruntz, Director of Student Success, explaining your interest in the position.

•    A formal CV that includes the names of at least three references.

No hard copy materials, please. Opportunities to interview will be made available at the search committee’s initiative. Applications will be accepted until the position is filled.

Contact Information
Boston, Massachusetts
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